Shipping policy

Dr. Dane’s Kitchen takes enormous pride in every product we offer and strive to deliver them in the best  possible condition on the requested delivery date. 

Note that orders received on a weekend or holiday will be processed at the start of the next business day. 

SHIPPING PROCESSING:

  • Please allow 1 - 2 business days of processing and production time for your order to ship out.
  • We ship both locally and worldwide. 

SHIPPING TIMES:

  • Please allow 5 - 10 Days in shipping time.
  • Average transit times to International: 10 - 20 Business days. There are circumstances that are out of control (natural disasters, holidays, weather, etc) - including the current COVID-19 pandemic - that may cause shipping postponements. 
  • While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

SHIPPING COST:

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country,  there are unfortunately some things outside of our control like the weather and transit delays once the package  is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not  guarantees of a shipping or arrival date. 

Dr. Dane’s Kitchen is unable to guarantee time of delivery, as this is all subject to the local carrier. Most  carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive  event, we recommend placing your order early and scheduling it to arrive 2+ days before your event.  

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may  have your order ship early to ensure that it arrives in good condition. Dr. Dane’s Kitchen reserves the right  schedule the arrival of your order earlier or later than estimated to prevent delays, based on  operational conditions.

Dr. Dane’s Kitchen is not responsible for delays in transit caused by high package volume, weather,  mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any  shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual  delivery person and is therefore entirely outside our control. Dr. Dane’s Kitchen does not require a  signature for the delivery of most of its packages. 

Customers are responsible for checking that all shipping information is correct before submitting an  order as well as in their order confirmation email. If you need to modify the delivery address once your order  has shipped, a $19 address change processing fee will apply to your order. Once an address modification is  requested, carriers require one business day to process the change, which may delay the package. Dr. Dane’s  Kitchen is not responsible for delays in transit caused by address modification. 

There are no returns, refunds or cancellations allowed on any orders that have shipped.